A support agent that never sleeps
Lycan Hoodies had a simple problem: customers were calling and asking questions when no one was at the office. We fixed that.
The Problem
You know how it is—customers want answers *now*. If they don't get them, they don't buy. Lycan was missing out on sales because they couldn't man the phones 24/7.
- ×Missed calls during night & weekends
- ×Repetitive questions ("Where is my order?")
- ×Lost sales opportunities
- ×No CRM sync for phone interactions
The Solution
AI Voice Assistant
We built a custom voice agent connected to their data. It sounds human, acts polite, and actually solves problems.
What it does:
- • Answers calls instantly (no holding)
- • Looks up order status in Shopify
- • Answers FAQs about sizing/shipping
- • Saves the conversation to the CRM
Why it works:
Because it's integrated. It doesn't just say "I don't know," it actually checks the database to give a real answer.
The Results
How It Works
Knowledge Base Training
We fed the AI their help docs, past ticket resolutions, and product documentation. It learned how to answer questions in their brand voice.
Smart Escalation
The AI knows when it's out of its depth. If a customer asks about a bug or custom feature request, it immediately hands off to a human with full conversation context.
Continuous Learning
Every time a human agent corrects or improves an AI response, the system learns. It gets smarter every week without any manual retraining.
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